Refund and Returns Policy

At Suvi Retreat, we aim to ensure customer satisfaction. Our Refund and Return Policy outlines the terms for cancellations, refunds, and changes to your booking or services. By using our services, you agree to the terms below.

1. Refund Eligibility

1.1 Booking Cancellations:

• Refunds are available for cancellations made within the time frame specified in your booking confirmation.
• Refund amounts may vary depending on the type of reservation, time of cancellation, and promotional rates.

1.2 Non-Refundable Bookings:

• Certain reservations, such as discounted or promotional bookings, are non-refundable. These terms will be clearly stated at the time of booking.

1.3 No-Show Policy:

• Failure to check in on the reserved date without prior notice will result in the forfeiture of the booking amount.

1.4 Partial Refunds:

• If you shorten your stay after check-in, refunds for unused nights are at the discretion of the management and may be subject to fees.

2. Refund Process

2.1 Requesting a Refund:

• To initiate a refund, contact us at +91-9742229382 with your booking reference and reason for cancellation.

2.2 Refund Timeline:

• Refunds will be credited within 7 to 10 days. The timeline may vary depending on your payment method or financial institution.

2.3 Refund Method:

• Refunds will be issued via the original payment method used for the booking.

3. Changes to Bookings

3.1 Modification Requests:

• Changes to reservation dates, room types, or services are subject to availability and may incur additional charges.

3.2 Upgrades:

• If you wish to upgrade your room or services, the cost difference must be paid at the time of the change.

4. Service Complaints

If you are dissatisfied with any aspect of your stay, please contact us during your visit to allow us to address and resolve the issue promptly. Refunds for complaints are evaluated on a case-by-case basis.

5. Non-Refundable Services

Certain services or amenities (e.g., spa packages, dining experiences, or event bookings) are non-refundable once availed or reserved.

6. Force Majeure

Refunds are not provided for cancellations caused by events beyond our control (e.g., natural disasters, political unrest, or travel restrictions).

7. Contact Us

For refund or return inquiries, contact:

• Email: suviretreat@gmail.com
• Phone: +91-9742229382

Thank you for choosing Suvi Retreat. We appreciate your understanding of our refund and return policy, designed to ensure fairness for all parties.